About what we do
The Northern Ireland Ambulance Service exists to improve the health and well-being of the people of Northern Ireland. We apply the highest levels of knowledge and skill to preserve life, prevent deterioration and promote recovery. We touch lives at times of basic human need, when care and compassion are what matter most.
We are committed to fully involving our staff, service users, local communities and the wider public in the planning and development of services. One of the ways we do this is through consulting the public about our services and plans.
Have your say
Consultation on a new Involvement and Consultation Scheme for HSC Trusts
This is an example activity for demonstration purposes only. This site is operated by Delib Ltd and submitted responses will be discarded. The Public Health Agency, in partnership with the Northern Ireland Health and Social Care Trusts are seeking your views on a new Involvement and Consultation Scheme Document. Involvement of and consultation with service users and carers is critical in the commissioning, development, design and delivery of Health and Social Care services. To...
Body Worn Video Public Consultation Phase 2
The Northern Ireland Ambulance Service Health and Social Care Trust (NIAS) conducted a public consultation designed to examine the principle of introducing body worn video for the purposes of violence prevention and reduction between 6 December 2021 and 14 February 2022. As part of this consultation, we undertook to carry out a further consultation to consider more detailed factors like deployment, usage, governance, policy and procedure, subject to a positive outcome to this initial...
Consultation on proposed changes to non-emergency patient transport services
This is an example activity for demonstration purposes only. This site is operated by Delib Ltd and submitted responses will be discarded. The Ambulance Service is seeking views on proposed changes to the non-emergency patient transport service (PTS). Patient transport services provide travel for people who need support getting to and from hospital appointments or other healthcare services. We are reviewing how these services operate to ensure they are safe, efficient and able to...
Your impact
Issues we have consulted on and their outcomes
Improving Emergency Response Times
What we asked
We asked residents, patients, and healthcare partners for feedback on proposed changes to how emergency calls are prioritised and dispatched.
What we heard
Over 1,200 people shared their experiences and ideas about response times, rural coverage, and communication during emergencies.
Outcome
Your feedback helped shape new dispatch procedures designed to improve response times in high-demand areas.
Community First Responder Programme
What we asked
We consulted on plans to expand the Community First Responder scheme to support ambulance crews during medical emergencies.
What we heard
Respondents highlighted the importance of local volunteers, faster early intervention, and clear training standards.
Outcome
The programme has now expanded into three additional communities with improved volunteer training and support.
Non-Emergency Patient Transport Services
What we asked
We invited feedback on how non-emergency patient transport services could be improved for hospital appointments and routine care.
What we heard
Patients told us that reliability, clearer booking information, and shorter waiting times were their main priorities.
Outcome
Several service improvements have been introduced, including updated booking guidance and revised scheduling processes.
Closed consultations
Public Consultation on the introduction of a statutory Duty of Candour in Northern Ireland
This is an example activity for demonstration purposes only. This site is operated by Delib Ltd and submitted responses will be discarded. Since Justice O’Hara’s Hyponatraemia Inquiry Report was published in 2018, Health and Social Care in Northern Ireland has responded to the challenges laid out so clearly to change the culture and behaviours that had led, two decades before, to five avoidable children’s deaths. However, as we have seen in a number of recent highprofile cases,...
Body Worn Video Public Consultation Phase 1
The Northern Ireland Ambulance Service Health and Social Care Trust (NIAS) conducted a public consultation designed to examine the principle of introducing body worn video for the purposes of violence prevention and reduction between 6 December 2021 and 14 February 2022. As part of this consultation, we undertook to carry out a further consultation to consider more detailed factors like deployment, usage, governance, policy and procedure, subject to a positive outcome to this initial...
